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Ionic not working

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‎05-12-2020 00:56 - last edited on ‎05-13-2020 12:57 by Fitbit Moderator

‎05-12-2020 00:56 - last edited on ‎05-13-2020 12:57 by Fitbit Moderator

My Ionic has been nothing but trouble! The GPS is working once a week if I am lucky. I have been in contact with the support several times in different ways. They sent me a new watch when I couldn´t start it at all. This new one has the same problems with GPS and I don´t get any alerts when I get emails or other notices. I think that the problem is that I have a Huawei P20 Pro... Is there a chance to get my money back?

 

Moderator edit: Updated subject for clarity

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‎05-13-2020 13:02

‎05-13-2020 13:02

@SunsetRunner It's nice to see you on the Community. Thanks for taking the time to share what you're experiencing with your watch. 

 

I appreciate that you mentioned you have a case with our Support team. Since you have an open case with our team, I would like you to continue the communication through email, they'll be happy to provide you with further options. 

 

I'll be around if you have any additional questions. 

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