Ionic notifications not popping up

[Ryeguy101]

I have a iphone 7 plus. The first day my notifications would make my watch vibrate and pop up on my watch. Now it doesn't seem to do that. I tried restarting my phone and refreshing the app. I also powered off the watch and turned it back on. I ensured the notifications were on, on the app. I also had it on for exercising and sleep on my watch. Any suggestions? Did I turn something off in inadvertently? 

[azhiker1]

877-623-4997 person I spoke to help me and walk me through everything and was very helpful

Sent from my iPhone

[Troldepus]

Yep!

bought mine today. Started ok then everything went downhill fast. Returning product After weekend and will wait to see if and when snags sorted. Disappointed 

[Purnendu]

Any support guys giving any time when they will fix it

[SunsetRunner]

I have a slightly different problem. I have Outlook.com email and my office Exchange mail set up on my phone. While I get mail notifications for Outlook, they don't come through for Exchange. No trouble with SMS, WhatsApp.

The Ionic's definitely buggy, especially compared to the Surge, with which I had no trouble. This one adds steps and floors randomly and FitbitSupport is no help, but that's another story for another forum. 

Any ideas on why I don't get Exchange notifications?

Thanks.

[laskaGirl]

Yes this is a darn shame $300 plus and its not doing what the specs offer.
Returned it last week even if I had to pay for shipping which sucks but I
will get part of my money back really wanted to like this new fitbit. #NoGo

[Purnendu]

On my second fitbit Ionic. I delete the device. Uninstall app. Install app. Reenable notification . Restart both phone and Ionic to make it work for 3 hours. It stops after that. Again if I repeat the same it works. Btw DND is off . All day sync and always connected off. Mail and message notification off. As suggested by others.

Xiomi mi note 4 Android 7

[MTS0007]

Agree. Had to return 2. Released to soon in my opinion. Went back to blaze and working fine

Sent from my iPad

[MonkeyBrains]

The new Fitbit app update and new IOS update have helped considerably. Notifications are much better. I had a Surge for 3+ years and it took Fitbit several updates to get it right. AFA a really good fitness device Ionic is great.I'm hanging in a while longer.I don't recommend Ionic to my patients, tho. I recommend Charge HR as it measures all the functions we need.

[SunsetRunner]

Thank you all for your replies; glad to know I’m not the only sufferer! Too many bugs with this tracker, doesn’t do more than 60% of what is advertised. Good advice to wait a bit longer though - will wait for the next update before returning. Thanks again!

[Troldepus]

Hi,

Thanks for the input. I have received assistance from the Fitbit help team, and to be fair they seem to have resolved some of the notification issues. Texts now appearing but diary notifications still not working. Will be returning the device after the weekend Nd wait until bugs ironed out. Disappointed as I bought it to primarily swim training. Will probably invest a bit more and go for an Apple Watch,


Sent from my iPad

[RJudson]

I’m sure the bugs will get worked out shortly.

[Pjd1030]

Thank you!  This worked for me too. I've been back and forth with support and this was never mentioned. 

[LukeAL]

Genius! I troubleshot this for some time and couldn't quite figure it out. 

Thanks for the update! 

[South-Rider]

Swipe to the right. I just made you a video : https://www.youtube.com/watch?v=HKlJL2409gg

[SunsetRunner]

Hey South-Rider,

Thanks for the trouble taken, but I have notifications switched on. However, I have multiple email accounts set up on the phone, but only receive notifications from my Outlook account, not the others, including Gmail and Exchange email.

Still searching for the solution!

Thanks!

[MonkeyBrains]

I've had Fitbits of various models for about 4 years.All my settings are correct, updated software for watch and phone, re-booted, re-installed, etc. Spent several minutes on the phone with Tech support and tried all they had to offer.The Ionic is a buggy piece of technology. It took Fitbit some time to get the Surge to work correctly. I hope Fitbit will be able to get the Ionic to work correctly but it's not there yet.I am not recommending it to my patients. The Charge HR is fine for clinical monitoring of non-pharmacologic interventions.Dr Monkey Brains

[azhiker1]

Yeah the first one I had went 2 days. I got it on the very first day they were released. My second one though has worked flawlessly the whole time with my iPhone. I bought mine at Best Buy and when I returned it they're trying to sell me on an Apple Watch which I almost did. Good luck Scott

Sent from my iPhone

[mjblazin]

The easiest action is simply remove the Ionic from your Fitbit App, restart phone and watch and then add it back.  You only lose you app notifications and WiFi set up.  I found the other suggestions did not work.  

[stemplar]

It is the same situation . And it is suspicious since the new Android ap update! I wiped off the phone and reset the clock at the factory. I'm angry. Damage to this error! I'll do it again, and if it's not good, I'll take it back.

[South-Rider]

@stemplar, did you do the SWIPE RIGHT verification and made sure your watch is set to NOTIFICATIONS (receive from phone) ?