Ionic only showing Fitbit logo

[martybkk]

Hi All

My replacement ionic of 4 months old has just developed problems

order of problems

1 I woke up this morning the time was wrong, on investigation the sync was not happening on any of my phones that were connected to it.

2 tried to do the usual fix to get it syncing to devices.... all failed.

3 deleted the device from my account via ois app. Tried to reconnect again but still no luck

4 Finally tried a factory reset from settings on phone. Now unfortunately the watch is just flashing the fitbit logo

Any advice on a remedy.

Not to sure if the warranty is extended to my replacement watch, and this will become a paper weight like the last.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @martybkk welcome to the Community Forums!

I appreciate all the details that were shared in your post, thanks for taking the time to troubleshoot this situation prior to posting, certainly, your Ionic device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

Keep me posted. 

[martybkk]

Well I have exhausted online support, spent hours trying to fix. It appears the the firmware update to the phone failed , meaning I cannot connected my device by Bluetooth or WiFi ( cannot pair) so I am stuck with a lemon that worked perfectly prior to an attempted update. 

Fitbit seemed to have walked away because it now no longer under the original warranty. It is very frustrating as I quite like the look, feel and functionality when it works!! Shame something out side my control has caused the problem and now it is me that has to pay for it.

[RicardoFitbit]

Hi @martybkk thanks for your reply and update, sorry for the delay in responding your post.

I appreciate the details that were shared with me regarding the assistance that was provided by our Customer Support. My best advise for you will be to contact them back if you have any additional questions about the information that was provided by them or the outcome of the case I created for you, I'm sure that they'll be more than willing to continue assisting you with this uncommon situation.

Don't hesitate to contact me back if you need anything else, I'll be here.

[Joeeeee]

Just received a replacement Ionic. Kudos to fitbit for replacing. But it wouldn’t synchronize after repeated attempts and now just shows the Fitbit logo. I’m thinking of continuing to use my Blaze and flex 2 and forgetting the whole Ionic thing. This as my third and the first ended up suffering a legendary scratched scene, on two the display started to break up and vanish and this wasn’t just wants to remind that it is a Fitbit product. Oh yeah, my watch band won’t stay attached. Some fun

[RicardoFitbit]

Hello @Joeeeeem, it's nice to see you again participating here in the Community Forums! My apologies for the delay in responding.

Thanks for taking the time to share your personal experience and thoughts with us, the input that was posted is really appreciated and helpful for us to improve. Our Support team informed me that they are providing you with assistance regarding this situation, therefore, I recommend you to constantly check your email inbox for any update of your case and the difficulties that you're experiencing with your replacement Ionic device.

Please do not hesitate to contact me back if your need anything else, I'll be around.