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Ionic overheating

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‎07-19-2020 08:34 - last edited on ‎07-27-2020 14:34 by Fitbit Moderator

‎07-19-2020 08:34 - last edited on ‎07-27-2020 14:34 by Fitbit Moderator

Hi there,  my ionic start showing the fitbit logo then overhead after a pool seance.  I suspect water getting in...  This is already a replacement as my original one had almost the same issue...  Very very disappointing!!! 

Anyone got the same issue?  Is fitbit going to do something about this defect? 

Thank you. 

 

Moderator Edit: Clarified subject

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‎07-27-2020 14:34

‎07-27-2020 14:34

Hi @MABRT, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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