Ionic problem need to be fixed ASAP

[BenBoyC]

I love the watch when it works. Problem is that it never works!! Have dealt with customer service 4 times to resolve. Each time they walk through a factory reset and it works for one sync. I am not about to factory reset every day.  This is very frustrating. And am about to switch to a garmin. This is ridiculous! When i look at forums, many people are having this issue. What a shame fitbit iant fixing it for a very wide base of ionic users. 

[BenBoyC]

I love the watch when it works. Problem is that it never works!! Have dealt with customer service 4 times to resolve. Each time they walk through a factory reset and it works for one sync. I am not about to factory reset every day.  This is very frustrating. And am about to switch to a garmin. This is ridiculous! When i look at forums, many people are having this issue. What a shame fitbit iant fixing it for a very wide base of ionic users. 

[Rich_Laue]

Sorry about your problems, but if you would like help, we will need more info then the factory reset. I'm 4 years I've only done a factory reset once. Please help us by including the phone model that your asking about. 

[Trishrey]

I've had the same issue since June 25th, it just wont sync. Ive been through the steps of resetting and rebooting phone, logging out of my Fitbit app, turning bluetooth off for 10 seconds.. Ugh it's getting annoying!

[Rich_Laue]

Can't help you much @Trishrey without knowing which phone your having problems with.

[Trishrey]

My phone is the Samsung Note 8

[Rich_Laue]

I'll assume you have already been on the sync help page

• The Fitbit app is installed on a supported phone or tablet. To check, see http://www.fitbit.com/devices.
• The latest version of the Fitbit app is installed on your phone or tablet. 
• The Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​
• Your phone isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for Android interfering with other Bluetooth devices?
• Your phone doesn't have a syncing issue listed in Which Android devices have known issues with the Fitbit app?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If your Fitbit device still won't sync, try these steps:

1. Force quit the Fitbit app
2. I'm adding the following
3. Clear the Fitbit cache and data
4. Swipe any unneeded apps out of memory
5. Restart the tracker How do I restart my Fitbit device?
6. Restart the phone. 
7. Go to Settings > Bluetooth and turn Bluetooth off and back on.
8. Open the Fitbit 
9. If your Fitbit device didn't sync, restart it. For instructions see How do I restart my Fitbit device?
10. Uninstall and reinstall the Fitbit app.
11. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 

[OohMatron]

I'm with other frustrated and let-down users. This is such a hassle.

I'm on an iPhone 6S Plus. My Ionic will only sync when I remove and reset the watch from the app. 

I have no problems with any other bluetooth device, but have had a constant issue with this watch.

The watch software is up to date (32.10.20), my phone is up to date (11.4.1), the battery on both is fully charged. 

I've had to reset my watch every week for months now. Is there a permanent fix to this, or do we keep on resetting?