Ionic problems

[Wiggy1980]

Charged my ionic last night and it was full. 

Was all good but about 6pm I got the 15k steps award but I got into bed and went to turn my ionic onto Manuel mode but noticed the screen would not go to sleep it keeps coming on. 

Then I noticed I was on 36 k steps and I had been sat down all night also my battery is almost dead. 

I also noticed my steps where counting up on there own without me warring the watch. 

I have reset it 3 times and it has not helped. 

[NellyG]

Hi @Wiggy1980 Try a factory reset and see if that gets it back on track. You will need to set up again after doing it - settings app on the watch and scroll down to About

Please come back here if you are still having problems.

[Wiggy1980]

So woke up this morning and put the ionic into factory reset. and it did something and basically turned off.

so I put it on charge and nothing won’t turn back on no flashing green light.

now this is the second ionic I have purchased that has broken I can’t believe it first my partners broke and now mine all in the space of a couple of weeks. 

[NellyG]

@Wiggy1980  try another Factory reset using the buttons. If it is still dead please let us know.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.