Ionic quit syncing and iPhone can't find bluetooth

[Amanda2020]

I've had my Ionic for about a  month how and everything has been great.  Suddenly this morning it quit syncing to my iPhone.  I read on another discussion to "forget" the device on bluetooth and then add it back.  Well, now my phone won't find my ionic so that I can add it back.  Anyone know what to do??

[Venkats]

Why not open a chat session with support and do what the official support technician / enggr tells you ?

Here is the support link help.fitbit.com and open a chat window. 

[Slamandr]

Did you get it to work? I am

having the same issue!

[Pissedoffwionic]

If you have the new iphone they basically said sorry its not compatible and the told me to restart ionic

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@Slamandr wrote:

Did you get it to work? I am

having the same issue!

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[Amanda2020 · Accepted solution]

I had to restart my phone and the ionic, and it spontaneously started working again.  Sorry I don't have a definitive fix for others, but mine has started working again.  My phone is older and running out of memory and seems to be a little glitchy with a few of my apps and such.  So it may have been a phone problem and not an ionic problem.  

[Pissedoffwionic]

I also restarted my iPhone after the ionic was updated and now it is synced. The phone’s Bluetooth found the ionic after I ran factory reset on the Fitbit.

Sent from my iPhone

[EL101]

You just need to restart the ionic!

[Slamandr]

I’ve tried this multiple times. It is not working like it should...

[Kelu]

If this does not work then maybe like me your problem is maybe simply because another of your device is connected to your ionic device via Bluetooth, like a tablet. It seems the ionic can only take one connection at a time and once connected to a device does not show available to others.

[supersmart01234]

The servers are down today. People may expierence syncing issues.

[Pagoda71]

Thank you for the info - it is however an annoying and disappointing. I've had my charge 2 for quite sometime and never had in issue with it.