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Ionic randomly disconnects

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‎03-24-2021 10:08 - last edited on ‎03-25-2021 13:05 by

‎03-24-2021 10:08 - last edited on ‎03-25-2021 13:05 by

Since this latest update my Ionic has randomly disconnected from my phone, won’t sync and isn’t discoverable.  I have tried call centre, forums, troubleshooting guides, literally everything that has been suggested with limited success only for the thing to disconnect a couple hours later.  It is less than 6 months old and I certainly didn’t pay the money I did for a shiny brick on my wrist. I am not accepting a coupon for a discount to buy a new one either as I shouldn’t have to be buying a new one.  What I want is an answer as to when this issue will be fixed as has been the case with many other users, it’s not us it’s the latest update.  

 

 

Moderator edit: subject for clarity 

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‎03-25-2021 13:04

‎03-25-2021 13:04

Welcome to the Fitbit Community, @XxCajunxKnghtxX.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-25-2021 13:45

‎03-25-2021 13:45

  • This is what is happening to mine, plus losing time and does not hold a charge.
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‎03-25-2021 17:24

In response to selinafair

‎03-25-2021 17:24

Welcome to the Fitbit Community, @selinafair.

 

Thank you for joining the thread and sharing the issues with your watch. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution. You can also try contacting our team via chat or phone for faster assistance. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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