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Ionic reboot loop

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‎03-01-2021 04:34 - last edited on ‎03-01-2021 15:09 by Fitbit Moderator

‎03-01-2021 04:34 - last edited on ‎03-01-2021 15:09 by Fitbit Moderator

Good morning:

At midnight, my fitbit decided to go through fitbit start up screen loop. Yes I have tried the factory reset with holding down all buttons. It never vibrates. Just loops since last night. I deleted it from my account and now cannot add it back. Fitbit is exactly 1 year old.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-01-2021 15:08 - last edited on ‎03-13-2025 09:22 by Fitbit Moderator

‎03-01-2021 15:08 - last edited on ‎03-13-2025 09:22 by Fitbit Moderator

Hi @PrettyPoodle, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Ionic despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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‎03-03-2021 16:36

In response to RicardoFitbit

‎03-03-2021 16:36

Well, thank you @RicardoFitbit. I have spoken with customer service. I also discovered after speaking with them that the face of my watch has separated from the unit. I guess this is what has triggered the loop. I am extremely saddened that in exactly a year this has occurred to this watch, randomly, and I will have to start over, maybe. 

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