Ionic recorded steps while charging

[SE81293]

I just left my ionic to charge. After a while I removed it from the charging cable with 100% battery. But the step counter was at 10200 something steps!?

I find this very confusing since it has been placed on my desktop while charging?

How do I reset the step counter? I don't want these 10000 bonus steps.

Moderator edit: updated subject for clarity

[WendyB]

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.

You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

[MarreFitbit]

Welcome on board @SE81293, it's nice to see you here! Have you tried what my friend @WendyB recommended?

Please perform a restart on Ionic as a first step.

Sometimes this happens as a result of a fan or anything that may have been buzzing or vibrating on the same surface that Ionic was placed on. If this is the case, please try placing Ionic on a different surface without any vibrations and check if the same persists. You can learn more about how your Fitbit tracks steps by checking out this post.

I had a similar issue a long time ago. I left my Ionic laying on my CPU and due to the vibrations from it, my tracker was tracking steps.  I faced with this twice in a row until I decided to charge my tracker from the CPU to my Mac.

If the same persists or it continues to happen even when charging on a non vibrating surface; the best thing to do is to report this to customer support. They should be able to check further and help you out with the best solution available. I can help you to create a case in you behalf if needed. 

Hope this helps, let us know if you need further assistance! 

[SE81293]

The surface on which my ionic was placed during the recharge is not vibrating at all. But I placed it about 10cm from my harman/kardon bluetooth speaker. Perhaps there was some magnetic/electromagnetic disturbance in close proximity to the speaker causing the step counter mechanism to react! This is the first time I've experienced this fenomenon. I've had my ionic for about 6 months.

Best regards
Peter

[MarreFitbit]

Thanks for the update @SE81293. Since the day you posted, have you tried charging your Ionic again? Did it track steps while on the charger? 

I guess the Harman/Kardon might have had something to do with this (due to the vibrations), but I wanted to confirm if you experienced this again. 

I'll be around, ping me out!