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Ionic replacement after outage

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‎07-15-2019 10:00

‎07-15-2019 10:00

Just a note to suggest calling Fitbit for a replacement if your Ionic suddenly qui. My ionic quit working last week without warning. I called and did the resets they suggested, which did not work, and was immediately offered a replacement. Just passing this along. 

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‎07-16-2019 09:48

‎07-16-2019 09:48

It's great to see you around @Mike-Sawicki. I appreciate that you shared with the Community your experience with our Support team. 

 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-16-2019 10:13

‎07-16-2019 10:13

I had the same thing happen back in May (just at the year mark). They were great and sent me a replacement one.  But the "replacement" now did the same thing only about 5 weeks into the replacement one,  and now the only thing that they will is give me a coupon towards a new one.  Very disappointing outcome. so now I ask myself do I want a new one? And will this happen again in a year.  I hope they sent you a good replacement.

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