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Ionic replacement stopped working

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‎01-07-2020 02:56 - last edited on ‎01-08-2020 07:57 by Fitbit Moderator

‎01-07-2020 02:56 - last edited on ‎01-08-2020 07:57 by Fitbit Moderator

Failed Seal 

 

Bought Ionic at launch in UK (Sept 2017) it fell apart one evening at a restaurant in March 2019 and was replaced under warranty. Now just after 6 months later the replacement has failed. Wonder if anyone else has come across this and if it a common problem.

 

Moderator edit: Updated subject for clarity 

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Accepted Solutions

‎01-08-2020 23:27

In response to SilviaFitbit

‎01-08-2020 23:27

Looking at all the leaks and fails of the device seals on these boards you can't seriously expect me to believe Fitbit are not aware of the manufacturing and quality control issues they have with the Ionic.

 

Doesn't really matter I am done with fitbit now

View best answer in original post

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2 REPLIES 2

‎01-08-2020 07:56

‎01-08-2020 07:56

@AJ76 Welcome to the Community. Thanks for sharing the Twitter conversation.

 

I appreciate the details mentioned. Sorry to hear that you're experiencing this with your second watch. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you.

 

Also, if Fitbit is aware of any issue, we always put banners on the Community in order to let everyone know. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎01-08-2020 23:27

In response to SilviaFitbit

‎01-08-2020 23:27

Looking at all the leaks and fails of the device seals on these boards you can't seriously expect me to believe Fitbit are not aware of the manufacturing and quality control issues they have with the Ionic.

 

Doesn't really matter I am done with fitbit now

Best Answer