Ionic's GPS not connecting

[Camokieren]

Hi My Ionic is regularly not connecting to GPS when out on a walk. it works about once every few weeks. my last walk this morning was over 1hr and was connecting the whole time.  Does anyone know what i can do to correct this?

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Camokieren A warm welcome to the Community. Thanks for getting in touch about this. 

I'd like you to double check the following information:  

• Make sure that your device is charged to at least 80%.
• Confirm that your device is syncing with the Fitbit app. The more you sync your device, the faster your device can connect to GPS.
• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your device’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work. 
• Avoid trying to start an exercise with GPS several times in a row, which can prevent your device from connecting to GPS.

I'll be around if you have any additional questions.