Ionic's display very dim

[PhilM10]

Cannot read my Ionic screen because the brightness is so low and the display fades to virtually black/blank. The brightness setting is on maximum and have tried factory reset and change of watch face; nothing works.

any suggestions? Any solutions which require using screen functions are not feasible as can’t read the screen display most of the time.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @PhilM10, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, certainly, the display of your Ionic isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[PhilM10]

Really disappointed with Customer support. Added nothing to what had already been covered and once they determined the watch was out of warranty, announced there was nothing they could do. The Ionic works in all respects except for the screen but there is no facility for or interest in checking for the problem, if only to learn how to develop a better product in the future. The offer of a discount on a new device is not very attractive if that device has the same fundamental fault. Very much reinforcing a “throw-away” society.

i will be looking at alternative manufacturers.

[RicardoFitbit]

Your reply is appreciated @PhilM10.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[PhilM10]

Looking on-line this seems a common problem with Fitbit Ionic but the Company don’t seem willing to do anything about it. It clearly is not a one-off as Customer Support suggest.  Very disappointed and will not be buying a Fitbit again and will let all my running colleagues know my view of this product.

[CPPERKINS]

My ionic started with a bright light around the screen border. Then I notice it was fading.  When I asked Fitbit to assist, they just had me update my ionic, but to no avail.  I feel I am just out of luck.  

PPerkins 

[PhilM10]

I gave up in the end; all I got from Fitbit was a discount on a new watch but no interest in resolving the issue. Bought a Garmin instead!

Sent from my iPhone