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Ionic's screen fault

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‎05-06-2020 23:41 - last edited on ‎05-07-2020 15:21 by Fitbit Moderator

‎05-06-2020 23:41 - last edited on ‎05-07-2020 15:21 by Fitbit Moderator

hi ,my screen on my ionic is lit up but no clock face ,apps or anything.

ive tried restart and downloading new clock but it wont do that either .

its still working though as i can use app in phone to see what ive been doing

 

Moderator edit: Updated subject for clarity 

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‎05-07-2020 15:26 - last edited on ‎12-10-2025 09:38 by Fitbit Moderator

‎05-07-2020 15:26 - last edited on ‎12-10-2025 09:38 by Fitbit Moderator

@jockmcp Welcome to the Community. Thanks for letting me know that your Ionic's screen isn't working. 

I appreciate the troubleshooting tried prior to posting. I've taken the liberty to share your post with our Support team and they've mentioned you already have an open case with them, please continue the communication through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

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