Ionic's sleep not tracking properly

[aspexil]

This has been getting frustrating by the day. July 29 was the last day the Ionic has recorded total sleep time accurately. Since then it has been truncating data. Sometimes saying I'm not asleep until 3-4 hours after I've fallen asleep. 

I've reset the Ionic so I'll see how it goes the next few days. But just wondering if anyone else's sleep data has been truncated from around the same time.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @aspexil. Thanks for the details mentioned and the troubleshooting tried. 

The following conditions can prevent the recording of sleep phases:

- You record your sleep using the app, instead of the automatic sleep detection of the tracker.
- The battery of the tracker is almost empty when you go to bed (under 25%). This prevents regular recording of the pulse.
- You use the metal bracelet during sleep
- You sleep less than 3 hours.
- The bracelet is too loose or too tight on the wrist. You should be able to put your index finger between the bracelet and your arm without much resistance, so that your pulse is recorded regularly and thus the sleep phases can be recognized.

Let me know how it goes. I'll be around if you need further assistance.