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Ionic screen blank

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‎03-11-2021 18:18 - last edited on ‎03-12-2021 10:12 by

‎03-11-2021 18:18 - last edited on ‎03-12-2021 10:12 by

Hi- I have a similar issue. I put the watch on charge- showed 100% after 2 hours - 0% - something like this never happened. Put it on charge upto 100% again snd then it died and now the screen would not turn on despite connecting on charge. I am so freaking lost. Don’t even feel like working out without it. What’s the solution ?????? connecting to charge but nothing happens. Tried pressing all 3 button together for 15 seconds- Nothing - HELPPPPPPPP

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎03-12-2021 10:12

‎03-12-2021 10:12

Welcome to the Fitbit Community, @jonathanjohn111.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

Have a good day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-13-2021 15:37

In response to LiliyaFitbit

‎03-13-2021 15:37

It might of been handy to make the fix public.

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‎03-14-2021 14:40

In response to Axewarrior

‎03-14-2021 14:40

Welcome to the Fitbit Community, @Axewarrior.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your feedback. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-14-2021 15:05

In response to LiliyaFitbit

‎03-14-2021 15:05

My Ionic was working fine until i updated the firmware. It turned off and refused to come back on. No fix works I think due to the fact that the whole download didn't complete or it came in corrupt. So now I have a non warranted Ionic that's broken more due to you guys than to anything I've done.

As consolation, Fitbit have offered me a 35% discount should I want to buy another, doesn't really do it though. It would mean finding around £200 for the one that doesn't get negative reviews. I'm currently shopping around and unlike when I bought my Ionic there are now plenty of smartwatches to choose from with great specs and excellent reviews and for less money. I let you know what I find.

See you around.

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