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Ionic screen came off

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‎08-31-2021 12:03 - last edited on ‎08-31-2021 13:40 by Fitbit Moderator

‎08-31-2021 12:03 - last edited on ‎08-31-2021 13:40 by Fitbit Moderator

The whole screen of my ionic has just fallen out with all the workings. I have spoken to customer services who emailed me and asked me to send photos of faulty item and write a message. No access to their email address anymore. What a waste of time. Ive had product for 8months

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-31-2021 12:49

‎08-31-2021 12:49

Hi @Vicdoria  I've asked a Fitbit Moderator to stop by to assist you with this. Did you try replying to that email you received?

Stepping in the U.S.A. since September 2013. Android 14

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‎08-31-2021 13:33 - last edited on ‎03-14-2024 10:47 by Fitbit Moderator

In response to Odyssey13

‎08-31-2021 13:33 - last edited on ‎03-14-2024 10:47 by Fitbit Moderator

Hi @Vicdoria. Welcome to the Community Forums. @Odyssey13 Thanks for the heads up!

Thanks for letting us know that you've contacted our Support team, and for the details provided. I understand how you're feeling and I'm sorry you've gone through this experience with your Ionic. Every feedback shared in the forums always helps us to work and improve our services, and yours won't be the exception. I was checking your details and it seems our team has received an email from your end. They'll continue evaluating your options, so please wait for their response and keep the communication with them.

See you around.

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