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Unable to remove PIN from the Ionic

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‎08-31-2021 00:03 - last edited on ‎09-01-2021 12:43 by Fitbit Moderator

‎08-31-2021 00:03 - last edited on ‎09-01-2021 12:43 by Fitbit Moderator

Hi @Sil  Thanks for your reply. But unfortunately i am still struggling with the same problem and it is still not reset. I could not find any option for a device lock. i have also tried to follow these steps mentioned in here:
https://help.fitbit.com/articles/en_US/Help_article/2250.htm 
Please help.

 

Moderator Edit: Clarified subject

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‎09-01-2021 12:46 - last edited on ‎07-02-2024 15:43 by Fitbit Moderator

‎09-01-2021 12:46 - last edited on ‎07-02-2024 15:43 by Fitbit Moderator

@Shubhanshi Hi there. Thanks for the details mentioned. 

I appreciate the troubleshooting performed. I moved your post to the main board, in an effort to keep the forums organized. 

Since you've followed these steps to remove the PIN but still experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps. 

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