Ionic screen died

[Nowegian]

Hi, purchased my ionic this spring and now the screen died. 

I have read and followed the different advices in this forum , such as:

- Reset pressing left and lower right buttons for 10 secs+

- Same again while charging. 

Ionic is charging and syncing as normal, it's just the screen that won't come alive. 2nd day now. Please, please advice as I use gadget actively several times a week.

Thank you. 

Øystein / Bergen / Norway 

[NellyG]

Try doing a factory reset. If that doesnt fix it then you will need to contact Support (link in my signature). Let us know how you go 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Nowegian · Accepted solution]

Thanks alot for the advice. However, after I posted initially, I found and tried the factory reset procedure too. 2 times. Unfortunatly with no result as well. So I adressed my problem to fitbit support and crossing my fingers...thanks again 😀

[Nowegian]

Sorry,  not accepted as solution 

[allonsdanser]

I tried the reboot as suggested and it worked. However my battery seems to drain more quickly than when I first got it in December 2017. 

Im just happy to have it working again.

[Nowegian]

Hi, thanks for sharing your experience. Due to this problem my ionic was replaced. Display never woke up.