Ionic screen doesn’t respond to touch

[Antonsereb]

Hello Folks, 

My Fitbit Ionic Adidas edition has an issue with touch screen. The screen doesn’t respond to touch. Nothing helps. Tried to reset, made a factory reset, updated firmware. Checked an info in different forums, found only one solution- to by a new watch and make sure it is not Fitbit. Unfortunately. Any ideas? Thanks 

Moderator edit: subject for clarity 

[oliveadams1]

1. On the Ionic, hold all three buttons for about twelve seconds. ...
2. When the static logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration.

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[Antonsereb]

Thanks for the suggestion, I already tried to do the procedure. Did not help. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Antonsereb. It’s good to see you in the community, @oliveadams1. 

@oliveadams1 Thank you for your efforts to help!

@Antonsereb Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Drumrunner]

Fitbit sent me a replacement watch for similar issues. In the process of setting up the replacement it did the exact same thing. Completely dead, but fully charged.  They obviously sent a manufactured one. Their response is a 35% off coupon.  

[LiliyaFitbit]

It’s good to see you in the community, @Drumrunner.

Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

See you around.