Ionic screen fading

[Timstellavista]

The screen on my Ionic is fading to the point where it is unreadable in daylight. I have re-set and it starts again in regular bright mode but then fades within minutes. Is this a fault or end of life issue?

Thanks

[EdsonFitbit]

Welcome to the Fitbit Community, @Timstellavista.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

If you haven't done so, please try to change the brightness settings to see if there is any improvement. In addition, please make sure Sleep Mode and Do Not Disturb (DND) are turned off. For instructions on how to navigate your Fitbit device, please visit this article.

You can also change your clock face by following these steps.

Hope this helps.

[Timstellavista]

I changed the clockface and the screen returned to normal brightness. Now 24hrs later i have no screen.

The device still syncs and the battery is full. If i do a reset it vibrates as normal but nothing on the screen. Very frustrating. 

[EdsonFitbit]

Thanks for your response, @Timstellavista.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.