Ionic screen hangs off by a wire

[NanetteF006]

Fitbit assistance needed

I hope you will replace my fitbit ionic.  This is the second one I have purchased.

The first one fell off my wrist the first week I had it.

The second one stopped charging, it was replaced August 12 2018 and is this one, which just fell apart as the photos show.

I can not afford to purchase another ionic.

Thank you.

Nanette Faccilonga

 

FITBIT ASSISTANCE

 

[NanetteF006]

FITBIT ASSISTANCE

 

I hope you will replace my fitbit ionic.  This is the second one I have purchased.

The first one fell off my wrist the first week I had it.

The second one stopped charging, it was replaced August 12 2018 and is this one, which just fell apart as the photos show.

I can not afford to purchase another ionic!

Show more

[WendyB]

Please contact support with these pictures.

Use the Help link at the top of the forum

[NanetteF006 · Accepted solution]

• I already did.  They offered 25% off the purchase of a new Ionic.  This would be my 3rd purchase of an ionic on less than 2 years.

No.  Fitbit must do better!!!

Moderator edit: all-caps

[NanetteF006]

This is my 3rd Fitbit Ionic in 3 years to malfunction or fall apart.  The best they will do is give me a 25% discount on another Ionic.  Really - Seriously?  I only had this one since August 12, 2018.  SMH.

Moderator edit: all-caps

[WavyDavey]

Hi @NanetteF006,

I'm very sorry to hear that, and am not sure what to add beyond what was stated on your thread yesterday. You could try re-contacting support and see if they can do anything beyond what was already offered.

[NanetteF006]

I contacted support again.  They once again offered 25% off the purchse of my third Ionic in 2 years.  No thanks.  No replacement.  The Ionic is now $200.  I originally paid $300. for my first one.  Then $150 for the replacement that fell off my arm at one week of ownership.  I don't see any reason to purchase another when the screen fell off and is not cracked.  Obviously there is a workmanship issue.

Ionic bands not staying together, Ionics not taking a charge, and now, faces falling off the device hanging by a wire and you can see the board.  No, I won't purchase a third.  Ionic and Fitbit needs to do much better customer service and Quality Control when issues such as this occur.  Nanette Faccilonga.

[NanetteF006]

Same response.  Purchase a new ionic with a paltry 25% discount. That  would be me purchasing 3 ionics in less than 2 years.  NO.!!!  Fitbit has TERRIBLE CUSTOMER SERVICE & QUALITY ASSURANCE / CONTROL.  What other company allows this type of workmanship?