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Ionic screen has gone blank

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‎08-06-2021 07:26 - last edited on ‎08-06-2021 17:43 by Fitbit Moderator

‎08-06-2021 07:26 - last edited on ‎08-06-2021 17:43 by Fitbit Moderator

My fitbit screen has gone black I have tried to reset and the logo comes up for a second and then everything goes black

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-06-2021 07:32

‎08-06-2021 07:32

Seems like ionic is dying this week. a lot of post about this issue in the past few days. Mine has flatlined today too (so sad)

 Mine is over 3 yrs old .. i hope fitbit still gives a replacement because i am not liking the look of the new versa 3

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‎08-06-2021 07:55

In response to kriscythe

‎08-06-2021 07:55

Search Fitbit ionic screen replacement...

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BP3A.250905.014.W3.
Best Answer

‎08-06-2021 10:38

In response to kriscythe

‎08-06-2021 10:38

@Kevincarroll , @kriscythe,  I bet you both did the update?  Should check that thread out.

Best Answer

‎08-06-2021 10:58

In response to Jdsenter

‎08-06-2021 10:58

@Jdsenter I'm all for right to repair but I think this is a firmware issue rather than hardware.  The screens are easy to replace though.  I usually order screens for mobiles and stuff online and fix them myself but it seems you only get Ionic screens from China, as Fitbit don't sell spares. We know how long that takes and there's no guarantee its even a good replacement.

 

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‎08-06-2021 11:38

In response to SunsetRunner

‎08-06-2021 11:38

i updated firmware when it was released last week.. i had no problems until today

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