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Ionic screen is black and unresponsive

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‎09-11-2021 22:37 - last edited on ‎09-12-2021 08:45 by Fitbit Moderator

‎09-11-2021 22:37 - last edited on ‎09-12-2021 08:45 by Fitbit Moderator

I have a Fitbit Ionic that refuses to turn on again. Nothing displays on my device even when on the charger.  I've had problems in the past where it would just freeze and was able to just hard rest the watch and it worked but not anymore.  I haven't had this watch that long and am starting to think it was a waste of money as many issues as I have had.  I starting to think I should just go back to wearing my Samsung.  Does anyone have a clue as to how to fix this issue?  
 
 
Moderator Edit: Clarified subject
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‎09-12-2021 08:46

‎09-12-2021 08:46

@EdFL Welcome to the Fitbit Community!

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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