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Ionic screen is blank

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‎01-22-2020 05:51

‎01-22-2020 05:51

I dropped my Ionic when I was taking it off and now the screen is dark and I can't get it to come back on. I have tried holding the back button down and still nothing.

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4 REPLIES 4

‎01-22-2020 06:37

‎01-22-2020 06:37

I didn't drop mine, but the screen is blank. I have it plugged into the charger but nothing's showing.

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‎01-22-2020 06:55

In response to Valerie_in_AZ

‎01-22-2020 06:55

It is so frustrating. It vibrates but nothing shows up on the screen.

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‎01-22-2020 07:31

In response to TammyN2

‎01-22-2020 07:31

You could try a reset, i think its hold "back" and "bottom" buttons until it resets, other than that it needs replacing 

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‎01-23-2020 16:17 - last edited on ‎10-09-2025 08:03 by Fitbit Moderator

‎01-23-2020 16:17 - last edited on ‎10-09-2025 08:03 by Fitbit Moderator

@TammyN2 and @Valerie_in_AZ Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Since you've tried restarting your Ionic but the screen is still not working. I've shared your post with our Support team and they will continue assisting you through email. 

@Ricsb65 Thanks for your advice. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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