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Ionic screen is blank

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‎04-24-2019 16:41 - last edited on ‎04-25-2019 10:45 by Fitbit Moderator

‎04-24-2019 16:41 - last edited on ‎04-25-2019 10:45 by Fitbit Moderator

This morning my Fitbit Ionic stopped working screen is blank.  Any suggestions on how to restart?

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎04-25-2019 10:45

‎04-25-2019 10:45

A warm welcome to the Community @AFJohn. A restart should work for the Ionic blank screen, you're getting. To do so: 

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds
  2. Let go of the buttons

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-25-2019 10:51

In response to SilviaFitbit

‎04-25-2019 10:51

I have a blank screen too. But pushing the back and bottom button does nothing.  I have it charging but nothing.  It was fine thismorning but now nothing

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‎04-26-2019 16:54

In response to jfroelich

‎04-26-2019 16:54

A warm welcome to the Community @jfroelich. Thanks for the details that you mentioned and the troubleshooting that you tried.

 

I've shared your case with our Support team and they've mentioned that you already have a case with them, please continue the communication with my team. 

 

I'll be around if you need further assistance. 😀

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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