Ionic screen is blank

[R9363]

My ionic screen is blank-have tried all the "tricks" mentioned -the holding the L and bottom right as well as all 3 buttons-have tried connecting the charge cable while holding the different combos of buttons. Have tried to sync, have left it on charger-one time I was able to get to symbol and then the vibrate, another time to the battery charge level but that is all--it had lost time a couple of occasions-but reset to correct time with sync. at a lost

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @R9363, it's nice to see you again in our Community Forums. 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. Follow the complete troubleshooting instructions including a restart at Why isn't my Fitbit device's battery charging?
2. If the issue persists, confirm if you've tried a factory reset. This procedure deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, notifications, music, and everything that is stored on it. After a factory reset you must set up your watch again. The steps are: 

• On the device, hold all three buttons for about 10 to 12 seconds. 
• When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
• When the device vibrates, release all buttons. 
• Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
• When the device successfully resets, use the normal out of the box process of updating the firmware: How do I update my Fitbit device?

Looking forward to hearing back from you.

[R9363]

had given up on ionic --had tried all the listed steps--let sit idle for over a month--retried all again--no help--during that time the updated fitbit app stopped working on my kindle--attempted with ipad--still no luck

[YGP]

I have tried all the above but still not working

[LiliyaFitbit]

Welcome to the Fitbit Community, @YGP. Thank you for your reply, @R9363.

@R9363 I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone. You can check if your device is compatible with the Fitbit app at fitbit.com/devices.

@YGP I am sorry that you are experiencing the same issue. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

See you around.