Ionic screen is projecting lines throughout

[Ncole10]

My screen seems to be glitching out. Went to sleep the other night it was working fine and when I woke up the next morning the screen was projecting green and lines throughout. My fit bit is new from Christmas pretty disappointed to see this happens to many others too 😞 

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Restart and do it several times if necessary.

[MarreFitbit]

Welcome to the Fitbit Community @Ncole10, it's nice to see you here! I'd recommend performing a restart on your Ionic as my friend @SunsetRunner advised you. 

If the issue persists, please attach us a picture showing how the screen looks like so I can go from there. 

We hope to hear good news after you try the restart. Keep us in the loop! 

[Ncole10]

I have restarted multiple times. I have also waited for battery to completely drain to no avail.

Sent from my iPhone

[Ncole10]

[image1.jpeg]

Sent from my iPhone

[SunsetRunner]

Your picture is not showing.  In any event, it's now time to try a Factory Reset by swiping left to Settings and then About and then Factory Reset.  That will return the tracker to the way it was when you unboxed it and you will be given step by step instructions on setting it up again.

[Ncole10]

The problem is still occurring unfortunately.

Sent from my iPhone

[SunsetRunner]

Contact Customer Support.

[Frodo007]

I have the same problem! Restarting didn’t help, tr

One variation of the problematic screensNormal screen

[Frodo007]

I also tries new clock faces without success.

Sometimes I see a normal screen, sometimes I see a black screen with some blue shining borders. Sometimes my screen flickers. Sometimes my screen starts normal but it  fades away after some seconds to become black with a white boll in the middle. 

Maybe it can be interesting to know that we have, I think, the same issues. I have my Ionic since the middle of January ‘18, I think.

I also made a short video of it. 

[SunsetRunner]

If you haven't already, you might want to try a Factory Reset by swiping left to Settings if you can see it and then touch About and then touch Factory Reset. Returns the watch to original unboxed condition. 

[MarreFitbit]

Thanks for getting back and sharing more details about the issue @Ncole10 and @Frodo007. I was about to create a support case on your behalf, but I've seen both of you are already in touch with our Support Team. Please keep an eye on your inbox for next steps on this matter.  

If there's any questions present, please let @SunsetRunner or me know.