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Ionic screen issue, lines from top to bottom

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‎08-21-2021 20:02 - last edited on ‎08-22-2021 10:54 by Fitbit Moderator

‎08-21-2021 20:02 - last edited on ‎08-22-2021 10:54 by Fitbit Moderator

My ionic is not happy. It gets lines from the top to the bottom of the screen, it is best in blue and other colours can be faint or in and out. What can I do? I haven't dropped it and I just updated it. TIA

 

 

Moderator Edit: Clarified subject

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‎08-22-2021 10:55 - last edited on ‎11-28-2024 07:42 by Fitbit Moderator

‎08-22-2021 10:55 - last edited on ‎11-28-2024 07:42 by Fitbit Moderator

@AmandaLala Welcome to the Fitbit Family!

Please try restarting your device by following the instructions in this help article. 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-22-2021 12:51

In response to AlvaroFitbit

‎08-22-2021 12:51

Restarted it- still the same issue 

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‎08-23-2021 12:35 - last edited on ‎11-28-2024 07:42 by Fitbit Moderator

In response to AmandaLala

‎08-23-2021 12:35 - last edited on ‎11-28-2024 07:42 by Fitbit Moderator

@AmandaLala thank you for restarting your device. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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