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Ionic screen issues

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‎08-07-2020 14:01

‎08-07-2020 14:01

I am having a screen issue. It just started this morning. I am getting double screens that layer horizontally and then they tend to get garbled and then go away. I am also getting some purple lines appearing on the screen. It quit tracking any steps this morning when the issue started happened. I have restarted the watch 3 times and have updated firmware on the app. Help?!?!

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‎08-08-2020 14:41 - last edited Tuesday by Fitbit Moderator

‎08-08-2020 14:41 - last edited Tuesday by Fitbit Moderator

@GilbyPack A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned you already had a case with them, please continue the communication through email, they'll be happy to help. 

Feel free to post back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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