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Ionic screen issues

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‎08-07-2020 14:01

‎08-07-2020 14:01

I am having a screen issue. It just started this morning. I am getting double screens that layer horizontally and then they tend to get garbled and then go away. I am also getting some purple lines appearing on the screen. It quit tracking any steps this morning when the issue started happened. I have restarted the watch 3 times and have updated firmware on the app. Help?!?!

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‎08-08-2020 14:41

‎08-08-2020 14:41

@GilbyPack A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned you already had a case with them, please continue the communication through email, they'll be happy to help. 

 

Feel free to post back if you have any additional questions. 

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