Ionic screen issues

[sportsforever]

Hi, please help!

I got my Ionic as a birthday present in Oct. It was working great.

Now, it keeps freezing.

Won't scroll to other apps. Won't respond to tap. Sometimes won't come on.

I have had this less than a year... but it was a gift so I don't have the receipt for the warranty.

Thanks!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @sportsforever.

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Hope this helps. 

[curlygirlie]

Hello,

Thank you so much for your prompt response and customer service, that you care about your customers! 🙂

I tried your suggestion, I'm going to test it out for a few weeks and get back to you if further problems.

[LiliyaFitbit]

It’s good to see you in the community, @curlygirlie.

Thank you for sharing your feedback! I appreciate your troubleshooting efforts and hope you continue enjoying the Fitbit experience without any issues. 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

See you around.