New Ionic won't power up

[GeeTea]

Hi

My Ionic stopped charging and I was granted a replacement. I just received my new Ionic and it won't power up out of the box. It also does not respond to charging. I have looked through the forum and have stuff but am having no luck. Does anyone have any ideas before i call Fitbit please?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @GeeTea.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting tips including a restart in Why isn't my Fitbit device's battery charging?

Hope this helps!

[GeeTea · Accepted solution]

Thank you

Ir powered up via charging from mains power rather than laptop USB

[LiliyaFitbit]

Thank you for your reply, @GeeTea.

I am glad to hear you're back on track! Thank you for sharing what you did as it may help other members in the same situation.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!