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Ionic screen not booting

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‎08-29-2023 07:31 - last edited on ‎09-02-2023 17:22 by Fitbit Moderator

‎08-29-2023 07:31 - last edited on ‎09-02-2023 17:22 by Fitbit Moderator

  • My ionic is broken.the right bottom button is broken .I factory reseted it but it isn't booting.help

 

Moderator edit: updated subject for clarity. 

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‎09-02-2023 17:28

In response to Odyssey13

‎09-02-2023 17:28

Welcome to the Fitbit Community, @Caydenfang. I'm sorry to hear that your Ionic's right button is broken.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates or watches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎08-31-2023 11:08

‎08-31-2023 11:08

Hi @Caydenfang  the Ionic is under a voluntary recall. Click to read more about it.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-02-2023 17:28

In response to Odyssey13

‎09-02-2023 17:28

Welcome to the Fitbit Community, @Caydenfang. I'm sorry to hear that your Ionic's right button is broken.

As @Odyssey13 mentioned, currently there is a Voluntary Safety Recall of Fitbit Ionic Smartwatches and won't be more updates or watches. For more information, please visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer