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Ionic screen not responding

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‎01-03-2022 18:03

‎01-03-2022 18:03

My ionic screen is not responding. Screen basically just dims and does not respond to any type of swiping. Home screen, exercise screen or alarm screen.  Even after shutting down the ionic by pressing the left and two right buttons the issue does not resolve.  

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‎01-04-2022 16:48

‎01-04-2022 16:48

Welcome to the Fitbit Community, @jrowan1014.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

In addition to restarting your Watch, please set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1641343675687.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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