help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen not turning on

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2019 18:34 - last edited on ‎01-29-2019 14:26 by Fitbit Moderator

‎01-28-2019 18:34 - last edited on ‎01-29-2019 14:26 by Fitbit Moderator

Ionic ran out of battery this morning. I came home this afternoon and have been charging my Ionic for the past three hours. Checked it just now and the screen is still black. I double checked the connection and the blue start up arrow came on a few seconds. Left it plugged in another hour. Screen is black again. Tried soft reboot. Still nothing. What’s happening?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-29-2019 14:25

‎01-29-2019 14:25

A warm welcome to the Community @Pyewacket! Thank you for the details that you've mentioned as well for the procedure that you've performed. 

 

It's pretty weird that your Ionic's screen isn't turning on. I've shared your post with our Support team, they will continue assisting you on this matter. 

 

Let me know if you have any additional question! Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

Best Answer
1 REPLY 1

‎01-29-2019 14:25

‎01-29-2019 14:25

A warm welcome to the Community @Pyewacket! Thank you for the details that you've mentioned as well for the procedure that you've performed. 

 

It's pretty weird that your Ionic's screen isn't turning on. I've shared your post with our Support team, they will continue assisting you on this matter. 

 

Let me know if you have any additional question! Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer