Ionic screen not turning on

[Nichole084]

I did the most recent update and the fitbit started randomly vibrating and showing a black screen. The fitbit stopped working completely. It has a black screen and does not respond. I have left it on the charger for 24 hours. 

I paid $250 and it has lasted 18 months. I do not want 25% off a new device, I want the device that I paid for to work.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Nichole084, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.