Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen not working properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

I've had my Ionic for about a year and a half.  It gets normal use. I do wear it all the time, only taking it when I shower, so it can charge.  I have worn it swimming, but just in a lake and not like diving or anything.  Last week I was having trouble with the touch screen part of it.  It would not work.  After resetting it numerous times and doing a factory reset, I figured out it was the clock face, so I changed that.  New clock face and no problems, until a few days later when my screen started glitching out.  It would be super bright, like white almost, then super dark, then opposite colors, then double picture, then blinking, then lines.  You name, my screen has done it.  I read that these can have a bad seal, so I stuck it in some rice overnight.  Still no change. I did yet ANOTHER factory reset (after re-starting it about 10 times).  The screen it still acting weird, and I almost can't even read it anymore.  It's obviously way past warranty.  Any ideas anyone?  I paid a lot of money for this to crap out so soon!

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

Welcome to the Community @Daisy6570. Thank you so much for the detailed information shared and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your Ionic. Since, you mentioned that you reset it and performed a factory reset and then you changed the clock face and started working, I would like you to restart it once again and continue checking if your display works normally. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

I have restarted my fitbit more times than I can even count. The problem still exists. What do you suggest?

Best Answer
0 Votes

Thanks for getting back @Daisy6570. I appreciate that you mentioned  you've tried restarting it. 

 

Sorry for the delayed reply. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes