Ionic screen not working.

[Bobbi62]

Yesterday the screen went completely blank in the middle of the day, but it still vibrated, so it definitely had power at the time. Later in the day it must have run out of power because it wouldn't even vibrate. I plugged it in to charge over night but it has no power and is completely unresponsive.

I've tried putting it on charge again, I tried holding the back and bottom button but it does nothing, I have tried syncing it through the app, but nothing. I then tried disconnecting it from my app (think it could just set it up again), but because the Ionic has no power and refuses to charge, my phone won't even recognise its existence anymore.

Has this happened to anyone else? Any other ideas what I can do? I don't know how to make it charge. it's been plugged in for 24 hours and nothing is happening.

I've had a bad experience with Fitbits before, and I'm ready to give up on them to be honest.

[Swell2020]

Mine is the same today, not wore it for a bit due to being unwell. Seen it needed charging, plugged it and left it nothing. No screen no nothing, have cleaned the charger connections reset it a million times nothing, not even getting power looking at it. Absolutely gutted! For the money it costs what I’m reading is they don’t last long! 

[Roundylb]

Nope and Fitbit has discontinued the Ionic so they don’t care. But they may promise a small discount for a lesser device. 

[Bobbi62]

I only have the Ionic because they offered half price to replace my Blaze which broke.

[Swell2020]

Yes I’ve just seen they have discontinued it! They have offered me a discount, but I’m not sure whether to stick with them or look at something different...

[Bobbi62]

Personally I've never had a Fitbit that outlasted its warranty. It's worth looking at other options. All Fitbit offer is a discount on another product. It feels like they just want to keep getting our money without much care for their customers.

[XFtbtOwnr]

My theory is what Apple used in iPhone few years back, make the discontinued Ionic die so they’ll have to buy a new one. What I experienced, Fitbit sent an update and as soon as the following day, my Ionic went dead, exactly as you’re described. This seems to much a coincidence to brush it off. I called the support and they offered a discount on a new item (oh how convenient!!!)

[edpowell]

Mine has completely died as well.  The screen won't come on no matter what I do.  It was fully charged when it just stopped working today.  I did troubleshooting with Fitbit Support and they couldn't get it to work either.  I've had this watch for less than a year and a half and, of course, the warranty is only one year so I am out of luck.  They won't replace it and instead offered me a discount on another Fitbit watch.  No thank you.  I've been a loyal Fitbit customer for over 6 years but I'm done.  I will not be purchasing any more Fitbit products.  

[Roundylb]

Seems like a too familiar story. Same for me.

Sent from my iPad

[Swell2020]

I ordered a new charger just incase got excited today when the Fitbit lit up..... so I left it to charge...... when I check an hour later, nothing still dead! So yeah... it’s a dodo! I think I will be looking at another brand! I was given discount from Fitbit.... but still... there seems to be a common theme and people who’ve had more than one Fitbit now seem to have had enough! 

[SilviaFitbit]

Hi everyone, 

Thank you for sharing your experience with Fitbit Ionic. I appreciate the troubleshooting tried prior to posting. 

I see where your frustration is coming from. If your Ionic screen isn't working, please restart it, if it seems to not be charging, follow the troubleshooting on this article. 

If after performing the procedure posted above, you experience difficulties with your watch please contact our Support team, they'll be happy to continue assisting you. Take into consideration that the options provided by them are based in the Fitbit Warranty. 

Hope this helps. 

[edpowell]

@SilviaFitbit - I think what you're not hearing is that the screen won't restart. It's completely dead.  I did the troubleshooting you suggested AND then contacted support.  They were unable to help and offered a discount on the purchase of a new Fitbit. I'm not doing that this time. This watch was less than a year and a half old and I paid close to $270 for it. It also sounds as though many others are having the same experience as I am.  This is my 3rd Fitbit device in a 5 year time period so, at some point, enough is enough.  It's time for me to move on from Fitbit as the products don't seem to last.  I've been a loyal Fitbit customer in the past but you've lost me now.

[Roundylb]

It has been my impression that all the moderators, like the customer service people, reply to concerns by using scripts. They are all the same and totally tone deaf and unhelpful. How sad!

Sent from my iPad