Ionic screen remains blank

[BRENTELDER]

what do yo do when you try to reset your Fitbit ionic and your screen still remains blank

Moderator edit: Updated subject for clarity 

[NellyG]

Try restarting it several times. If it still wont show anything on the screen try a factory reset using the buttons. Letus know ifbthat helps. If it doesnt you will need to contact Support (link in my signature )

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[BRENTELDER]

Thanks for your suggestion which I've tried but much.the.same result..
blank screen..I've contacted support and.I'm.still awaiting case review
update. I'll definitely keep you in the know.

Brent

[Ashbridge]

Did you ever figure it out?  Mine is the same and it looks like I have to buy a new watch - have not had it long at all.