Hi
My Ionic had similar problems to those described above - first the heartrate sensor went wrong, more than doubling my usual heartrate while at rest. I contacted the helpdesk and carried out a factory reset - but the heartrate monitoring was still a long way off being correct, then a couple of days later the step-counting failed, and while it was still mostly possible to read the time from the watch, the screen began to fail too, until finally no information was showing at all. I put the device on charge again for around 2 days until the screen came back to life to show the time, but no other functionality. The watch will no longer charge. The watch is nearly 3 years old, and out of warranty.
As a gesture of "goodwill" I have been sent a discount code by Fitbit, and I thought that despite the failure of the Ionic and previous problems with a Surge, I'd buy the Sense - however when I read the smallprint that accompanies the discount code I see that it does not apply to the newer models, or in fact any current models that have built in gps and heart rate monitoring - the very things which I used most on the Ionic. I therefore have little goodwill left towards Fitbit - this is an expensive hobby if, when out of warranty the watches are nonrepairable, and there is no applicable discount to replace a failed unit with anything that provides similar features.
