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Ionic screen went blank

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‎08-06-2021 08:52 - last edited on ‎08-06-2021 10:57 by Fitbit Moderator

‎08-06-2021 08:52 - last edited on ‎08-06-2021 10:57 by Fitbit Moderator

My ionic screen went blank today. I have tried all of the trouble shooting options that I've seen online. Is there an email for costumer support. I only saw phone or Twitter. 

Thanks in Advance 

Amy

 

 

Moderator edit: updated subject for clarity. 

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‎08-06-2021 10:16 - edited ‎08-06-2021 10:17

‎08-06-2021 10:16 - edited ‎08-06-2021 10:17

Click on the Help button at the top of the forum page.  They will take you through the same steps you have already tried then, if your Ionic is out of warranty, for whatever reason, will offer you a discount to buy a current model.

Did you install the recent update?  Their most recent update is bricking a lot of Ionics and Versas.

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‎08-06-2021 10:26

In response to SunsetRunner

‎08-06-2021 10:26

Oh thank you. We did just update it yesterday! 🤦🏼‍:female_sign:

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‎08-06-2021 11:01

In response to Pearls_Mom

‎08-06-2021 11:01

Welcome to the Fitbit Community, @Pearls_Mom. Thank you for letting us know that you have tried all the troubleshooting options you've seen online to turn on your Ionic display on. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Thanks for your advise @SunsetRunner.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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