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Ionic set up and sync failure

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‎12-19-2020 00:12

‎12-19-2020 00:12

My ionic stopped syncing yesterday so I went through all the suggested help steps all the way through to removing the ionic and deleting the app and starting again woth a set up. Now my ionic won't setup. After I put the 4 digit code in it returns a "not working message" and ask me to check if fitbit on and charged, restart fitbit and trun Bluetooth off/ on. I have even tried to set up the ionic on a separate phone and it also failed. I have tried all the suggestions on other posts in this forum. Please help thanks. 

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‎12-20-2020 10:34

‎12-20-2020 10:34

Welcome to the Fitbit Community, @Xhaze.

 

I appreciate trying to troubleshoot beforehand and for providing the additional details. I would like to confirm if you continue experiencing this difficulty? You can check the complete troubleshooting instructions at Why can't I set up my Fitbit device? To verify the steps to resolve the syncing issue, see Why won't my Fitbit device sync?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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