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Ionic setup issues

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‎12-13-2019 03:45

‎12-13-2019 03:45

This is the second day I've attempted to setup my replacement Ionic. I get to the same point every time before it stops. I have done all the troubleshooting tips several times with no success. When downloading the it stops at 10%. I have removed the device and started over, I have removed the app and reinstalled, turned the phone off and on, turned the bluetooth off and on, my signal is great since it is sitting beside the router, it is charged to 100%, there are no other devices to forget, I've turned all other bluetooth devices nearby off, I've attempted to use bluetooth to set up no luck. This replacement is because the first one that was less than a year old wouldn't turn back on. At this point I don't even have an expensive watch! How do I get some help!!!????

 

 

 

 

 

 

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8 REPLIES 8

‎12-13-2019 05:13

‎12-13-2019 05:13

I'm having the exact same issue

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0 Votes

‎12-13-2019 05:38

‎12-13-2019 05:38

Same issue !

Best Answer

‎12-13-2019 08:33

‎12-13-2019 08:33

same here! wasting my 2 days!

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‎12-13-2019 08:48

In response to Verenz

‎12-13-2019 08:48

You won't get anywhere here on the boards.  Fitbit could care less about this problem.  It has been happening to tons of us and the "solution" (for those who have gotten a "solution") is Fitbit sends out a replacement that is also incapable of updating because the issue isn't the hardware it is the software.  I have posted on a number of threads about this hoping for a solution or some help and no one from FitBit even acknowledges my posts.  I gave up and threw the thing in a drawer.  

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‎12-13-2019 09:29

‎12-13-2019 09:29

SAME ISSUE!!! And clearly it is Fitbit's problem and their responsibility to fix. I got no response here on the boards yesterday when I asked how do I just get a refund? I have used fitbits for six years. I've bought SO many as gifts and encouraged so many people to use them. I'm really pissed about this. 2 days now.

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‎12-13-2019 09:32

‎12-13-2019 09:32

I have also chatted with Tech Support and I have a case number. I am in line to live chat again. but I am NOT going through all these steps AGAIN. I've done it on two different networks. I've turned EVERYTHING off and back on - of course "factory reset" even though really, that wasn't necessary because mine, being brand new, was ALREADY *AT* "factory reset"! I restarted my phone, updated my phone. Tried it from the app on my Windows 10 PC..... Took everything else off my network and bluetooth.... I mean, I have EXHAUSTED THE OPTIONS AND DONE THIS ALL AT LEAST TWO TIMES EACH. 

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‎12-13-2019 13:01

‎12-13-2019 13:01

I'm have the exact same issue... 3rd day of trying, followed all if the troubleshooting tips. Nothing works. Getting so frustrated now.

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‎12-13-2019 14:01

‎12-13-2019 14:01

Exact same issue here.  Have tried all the support articles, wasted tons of time time and logged tickets with fitbit but no resolution 

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