Ionic setup not working

[EdBoy21]

I've had my Ionic device for about 6 months now, and while it has occasionally had syncing issues in the past, removing it and setting it up as a new device always fixed it. This time, however, the setup process does not work. I enter the 4 digits on the display and it takes about 5 minutes to "finish up" before taking me to the "Not Working?" screen automatically. How can I get my Ionic to actually set up on my account again?

[SilviaFitbit]

Welcome to the Community @EdBoy21. Thanks for the troubleshooting that you've tried. I appreciate the details mentioned on why you removed your Ionic from your account. 

I would like you to try the steps mentioned on this article Why can't I set up my Fitbit device?. Also, can you let me know which mobile device are you using? 

Let me know how it goes. 

[EdBoy21]

Thank you for taking the time to reply. I have followed the guide and it is still getting stuck after I enter the number. I have tried 2 Windows 10 computers and my iPhone 7, all running the latest versions of their operating systems.

[SilviaFitbit]

Thank you for getting back @EdBoy21. I apologize for the delay reply. I would like to know if your Ionic hasn't been set up to your account? Is it syncing normally to your account? 

Keep me posted. 

[EdBoy21]

Thanks for the continued help. The only way I can get my Ionic to sync properly at all is by removing it from my account and setting it up as a new device, because for some reason it can’t seem to sync with anything besides just after it’s been set up again. On vacation, I had to remove it and set it up again every day just to get my data synced.

[SilviaFitbit]

Thanks for getting back @EdBoy21. It's not normal that you have to do this procedure. I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance.