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Ionic showing a black screen

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‎04-15-2020 21:35 - last edited on ‎04-18-2020 10:42 by Fitbit Moderator

‎04-15-2020 21:35 - last edited on ‎04-18-2020 10:42 by Fitbit Moderator

Just finished charging my Iconic. App says it’s fully charged. When I remove it from the charger I get a flash of the screen but I goes black. Buttons won’t work...screen stays black.

Tried factory reset. Tried changing clock face. App still syncing just no display! Help!

 

Moderator edit: Updated subject for clarity 

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‎04-18-2020 10:46 - last edited on ‎12-03-2024 04:45 by Fitbit Moderator

‎04-18-2020 10:46 - last edited on ‎12-03-2024 04:45 by Fitbit Moderator

@SshPortland Welcome to the Community. Sorry for the delayed reply. 

Thanks for performing a factory reset and changing the clock face prior to posting. 

In this case, I've shared your post with our Support team, someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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