Ionic showing a calibration message

[Rpags]

My Fitbit keeps asking for me to calibrate even after I just did. Why? 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Rpags Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that your Ionic is asking you to calibrate it. 

I would like you to confirm you've calibrated it by plugging in your Ionic and setting it on a flat surface. Once you've completed this, perform a restart or shutting it down. After you've completed the calibration you should see a green check mark and this should prevent you from seeing the prompt moving forward. 

Let me know the outcome. 

[Rpags]

Hi, thank you for getting back to me and your advice. I have done everything you mentioned more then once. I got the check mark more then once also but it keeps going back to asking me to calibrate. It’s on my watch right now. I have noticed on clock face that it’s not showing my heart rate, and then it is. This watch is less then a year old.

Please advise

RI

[SilviaFitbit]

@Rpags Thanks for getting back. Sorry for the delayed reply. 

I appreciate the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.