help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic showing "Clock error go to the Fitbit app"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2019 15:07 - last edited on ‎12-11-2019 11:23 by Fitbit Moderator

‎12-10-2019 15:07 - last edited on ‎12-11-2019 11:23 by Fitbit Moderator

On black Friday day the message  appeared:"Clock error Go to the Fitbit mobile app and try another clock". Many attempts on the following week did not produce any results. During last couple of weeks were adds about buy-buy-buy... My Ionic is 1 year old (warranty just ended). Does it mean I have to buy new product every year?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
4 REPLIES 4

‎12-11-2019 11:27 - last edited on ‎12-03-2024 05:12 by Fitbit Moderator

‎12-11-2019 11:27 - last edited on ‎12-03-2024 05:12 by Fitbit Moderator

@avva55 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to restart your watch and then change the clock face to one from Fitbit. If you keep seeing this error message please let me know.  

Does it mean I have to buy new product every year? Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎12-11-2019 16:04

In response to SilviaFitbit

‎12-11-2019 16:04

Thanks for the instructions. Restarting the watch and choosing Fitbit clock
worked!
Best Answer

‎12-14-2019 17:58 - last edited on ‎12-03-2024 05:12 by Fitbit Moderator

In response to avva55

‎12-14-2019 17:58 - last edited on ‎12-03-2024 05:12 by Fitbit Moderator

@avva55 Thanks for getting back. I'm glad to hear that restarting the watch and changing the clock face worked for you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎12-15-2019 07:15

In response to SilviaFitbit

‎12-15-2019 07:15

Thank you for the support.
avva55
Best Answer