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Ionic showing run time incorrect

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‎04-27-2020 02:20 - last edited on ‎04-29-2020 12:48 by Fitbit Moderator

‎04-27-2020 02:20 - last edited on ‎04-29-2020 12:48 by Fitbit Moderator

Hey everyone.

 

went for my usual 5km run today and despite me knowing it took 30 minutes and my 400m sectional pace averages clearly being above 5.37, it has given me a time of around 28 mins with an overall average pace of 5.37.

 

it looks like it has taken my 5.37 pace of the first 400m block and appied that as the average pace of the whole run (despite clearly showing that it was above 5.37).

 

any help would be great

 

Moderator edit: Updated subject for clarity 

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‎04-29-2020 12:44

‎04-29-2020 12:44

@daddychips Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate that you got in touch about this. Thanks for the details mentioned. 

 

I would like you to restart your Ionic and check if you're getting the same information on your online Dashboard. Once you've restarted it, please try to record another workout. 

 

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-29-2020 15:02

In response to SilviaFitbit

‎04-29-2020 15:02

Hey! It didnt work unfortunately 😞

Sent from my iPhone
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